Customer Service & Support

Service you’ll actually enjoy dealing with

Whether you’re tracking a recent order, need a spare part, want some technical advice or just have a question about your new products, our Customer Service department is here for you.

This isn’t your average ugh-I-have-to-call-customer-service, block-off-the-afternoon-to-deal-with-this department—just like everything else we do, our customer service goes way, way above and beyond.

Why Big Ass Customer Service & Tech Support Kicks Ass

  • When you call us, we’ll answer. No hanging out on hold for days, no third-party call centres (we’re based in Brisbane), just a real person who works here, right away.
  • We’ve been there. Our department includes electricians, installers and production gurus, so we know exactly what you’re dealing with and we know how to help.
  • You get a single point of contact from right here in our Brisbane office and a direct line to that person. That means you don’t have to explain yourself four or five times to four or five people.
  • We’ll make it right. We don’t believe in scripts, decision trees or giving people the runaround—if you’re our customer and you have an issue, we’re going to fix it. Period.