Need a warm fuzzy feeling after you hook up your fan for the first time? Worried because it is running backwards (clockwise-vs.-counter-clockwise)? Having problems getting your fan to operate properly? Well, look no further then the Big Ass Fans’ customer service department because, believe it or not, we have the answers to your simplest and most complex questions.

As a member of the Customer Service team at Big Ass Fans, I have grown to understand the importance of the department in promoting Big Ass Fans’ goal of quality and customer satisfaction throughout the organization. Our business revolves around quality, and the Customer service Department is a dedicated team of technical and knowledgeable professionals that are ready and willing to assist our customers with whatever their needs may be.

We believe that customer service is defined by the provision of service to customers before, during and after a purchase. Sounds easy enough, right? But, there is much more involved in the series of activities we perform, which are intended to augment the level of customer satisfaction. Our goal is to provide customers with the feeling that the products and services provided for them have met or exceeded their expectations.

As customer service representatives, we are in charge of supplying the customer with answers to their simple and more complex questions. We have all the answers, whether it is a common customer question, or a more complex issue of dealing with issues that may arise while trying to hang, maintain, or troubleshoot a fan. We interact with the customers on a daily basis to ensure they have no problems with their product, no questions regarding installation, and no general inquires regarding product specifications and proper operation.

So if you are a customer performing installation or maintenance on a fan and you find you have questions, look no further then the friendly Big Ass Fans’ Customer Service Department. We are here to serve our customers in whatever way possible. Call customer service @ 1-877 BIG FANS (244 3267) from 8:00 Am through 5:00 PM EST Mondays through Fridays. We are ready and waiting to give our customers that warm fuzzy feeling the purchase of a new Big Ass Fan produces. .