Fan Mail

Some people love us. Some people hate us. Tell us how you feel.

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  1. I would just like to say that dealing with the folks at Big Ass Solutions over the last couple of years has been truly a pleasure. Charlotte recently assisted me in obtaining by third fan and the process could not have been smoother. I love the fact that you can actually talk to a real person that is concerned that you get the service you need to complete the purchase process. I have on all three occasions of buying a fan for my residence been treated so good that I tell all of my friends about the wonderful old fashion customer service.

    • Big Ass Fans Reply

      We’re so glad you enjoyed your experience! Our goal is to make it as easy as possible for our customers, and kickass customers like you make our job a breeze.

  2. I LOVE the name of your company! Saw someone on Face Book that had a mug and a foam donkey. I would love to get one! I have a mule and that would just be awesome to have as a conversational piece! Maybe I could get a sticker to put on my horse/mule trailer! “Big Ass Fans” Hahaha Love it!

    • Big Ass Fans Reply

      We’re so glad to hear that you’re a fan! You’ll find all of our swag in our online store. Check it out at

  3. Hello,
    My family and I are big “fans” of your company. And we will be referring people to you! Also I was wondering if you sent your promotional squeezable donkeys? We would love one. If not that’s ok thank you!!

    • Big Ass Fans Reply

      Thanks, we’re so glad to hear that you’re a fan. We’d be happy to send you a foam donkey! We’ll email you to get your contact info. Thanks!

  4. Best hold messaging ever!

    • Big Ass Fans Reply

      We try to make being on hold as painless as possible!

  5. coolest most efficient fan out there!

    • Big Ass Fans Reply

      We’re glad you enjoy our fans! Thanks for being on the Big Ass team.

  6. Thank you for making the two awesome fans my employer just had installed over night. Everyone is impressed and they have made a huge difference in the comfort level of the packside employees. Before the fans, there basically was no comfort. And on a personal note, I love a company with a sense of humor.

    • Big Ass Fans Reply

      We’re so glad that we can keep you comfortable while you work! Thanks for being a fan.

  7. Best “on hold” experience ever! Thanks! Bethany

  8. big ass for lyfe

    • Big Ass Fans Reply

      We’re glad to have you on the Big Ass Team!

  9. You make the coolest fans.
    Love your Big Ass safety vest at IMTS.
    Would love to buy it.

  10. I love these fans and the engineering that goes behind every single invention! Catchy name!!

  11. I just called and spoke with Garret in service. This is about the third time I have needed to call Big Ass Fans since working at Classic Mazda in Denton Texas. Your service dept. as well as everyone that works there has been amazing!
    It’s very hard these days to get good service anywhere, you are always quick and efficient. Thank You very much!! Thank you Garret.

    • Big Ass Fans Reply

      That’s great. We’re glad we were able to help. Thanks for sharing your feedback!