Fan Mail

Some people love us. Some people hate us. Tell us how you feel.

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  1. What other thing could you say when you call in?
    Big Ass Solutions sounds weird over the phone for a sales call? Your company has been in business for many years now, have your marketing department work on it.

    • Big Ass Fans Reply

      Our marketing department is too busy working on puns. Besides, you hit the nail on the head. We HAVE been in business for many years, so we’re gonna go ahead and stick with the name we’ve had success with all those years.

  2. Hey Guys, I work for a MEP consulting firm in Austin, Texas. We spec your fans all the time.
    What goodies can you send my way? I would love to make the others in the office envy of my Big Ass Fans stuff if you know what I mean! Keep putting out the great products! We will keep specifying them! thanks, John

    • Big Ass Fans Reply

      Hi there! We’re so glad to hear you’re a fan. You’ll find all of our Big Ass swag on our website at

  3. I love it!

  4. We have a Big Ass fan in our weight room at our college (awesome fan by the way, so effective) and we always used to laugh about the Big Ass fan sticker on it. My college is super conservative though and took the sticker off because it said “ass” and now we’re sad every time we stand in front of the sticker-less fan. Is there any way I could get a big ass supply of stickers so I could fight the powers that be and put the stickers all over the weight room and remind them of the big ass love we have for our fan?

    • Big Ass Fans Reply

      We’re not sure vandalism is the way to express your love for Big Ass Fans, but we’ll be happy to send you a couple.

  5. Love you guys! I work for the corporate office of a restaurant group and we use your Big Ass Fans in a bunch of our stores. Not only is the customer service always incredible (Ian & Kindra are great!), but the hold message (sleezy strip club located behind an abandoned envelope factory) really made my day. Thanks for the laughs, fantastic products and amazing customer service!

    • Big Ass Fans Reply

      We’re glad to hear you have enjoyed working with us! We’ll be sure to pass your compliments along to Kindra and Ian. Hopefully, we can continue to make you laugh for years to come.

  6. I’ve always wished I could work for a company like Big Ass. Big Ass shares my same attitude and beliefs about work. Finally, a company that has their Big Ass together. I am Big Ass material!! I also love Lexington, but currently live in Illinois near St. Louis, in a town along the river bluffs. Do you sell your coffee mugs? Would love to purchase one.

    • Big Ass Fans Reply

      Flattery will get you everywhere. We’ll send you an email and get your address, so we can get a mug on its way to you.

  7. I just want to say thank you for sending Annie Potter and Mackenzie Huston to the Kentucky Air National Guard for a site visit. These two ladies were very professional in everything they did and gave us great feedback on what we could do to improve our working environments. They even gave us options about upgrading our existing fans for better models.

    We currently have for large fans in our main hangar and several Yellow Jackets, Haikus and other industrial fans and we love them! I have been a big proponent of your fans since I first came into the job I fan right now in 2009 and I am still pushing for upgrades!!!

    Thank you for your support of the military and thank you once again for two wonderful representatives from your company. I look forward to the next time I get to work with the ladies!!!

    Jeffrey L Romig, MSgt
    123 Maintenance Group, Louisville, KY

    • Big Ass Fans Reply

      We’re so glad to hear that Annie and Mackenzie were able to help you out! We’ll definitely pass along your feedback about your experience. We’ll be here ready to help when it comes time for those upgrades. Thank you for your service and your support of our company!

  8. Going through the Guinness Book of World Records today, and I see that the current record for the world record holder for the world’s largest fan is Goods of Desire in Hong Kong, with a record of 27 ft 10 in. As I stare at the 24 foot fan in my dealership, I can’t help but feel like this record for a big ass fan would be more suited to a company named Big Ass Fans. Please make this happen.

    • Big Ass Fans Reply

      You make a very good point.

  9. Just a big shout out to steve g who works for the company always see him around with a big ass smile on his face and always taking pride in his job … Yeap so big ass thumbs up to him :)

  10. I would just like to say that dealing with the folks at Big Ass Solutions over the last couple of years has been truly a pleasure. Charlotte recently assisted me in obtaining by third fan and the process could not have been smoother. I love the fact that you can actually talk to a real person that is concerned that you get the service you need to complete the purchase process. I have on all three occasions of buying a fan for my residence been treated so good that I tell all of my friends about the wonderful old fashion customer service.

    • Big Ass Fans Reply

      We’re so glad you enjoyed your experience! Our goal is to make it as easy as possible for our customers, and kickass customers like you make our job a breeze.

  11. I LOVE the name of your company! Saw someone on Face Book that had a mug and a foam donkey. I would love to get one! I have a mule and that would just be awesome to have as a conversational piece! Maybe I could get a sticker to put on my horse/mule trailer! “Big Ass Fans” Hahaha Love it!

    • Big Ass Fans Reply

      We’re so glad to hear that you’re a fan! You’ll find all of our swag in our online store. Check it out at

  12. Hello,
    My family and I are big “fans” of your company. And we will be referring people to you! Also I was wondering if you sent your promotional squeezable donkeys? We would love one. If not that’s ok thank you!!

    • Big Ass Fans Reply

      Thanks, we’re so glad to hear that you’re a fan. We’d be happy to send you a foam donkey! We’ll email you to get your contact info. Thanks!

  13. Best hold messaging ever!

    • Big Ass Fans Reply

      We try to make being on hold as painless as possible!

  14. coolest most efficient fan out there!

    • Big Ass Fans Reply

      We’re glad you enjoy our fans! Thanks for being on the Big Ass team.

  15. Thank you for making the two awesome fans my employer just had installed over night. Everyone is impressed and they have made a huge difference in the comfort level of the packside employees. Before the fans, there basically was no comfort. And on a personal note, I love a company with a sense of humor.

    • Big Ass Fans Reply

      We’re so glad that we can keep you comfortable while you work! Thanks for being a fan.

  16. Best “on hold” experience ever! Thanks! Bethany

  17. big ass for lyfe

    • Big Ass Fans Reply

      We’re glad to have you on the Big Ass Team!

  18. You make the coolest fans.
    Love your Big Ass safety vest at IMTS.
    Would love to buy it.

  19. I love these fans and the engineering that goes behind every single invention! Catchy name!!

  20. I just called and spoke with Garret in service. This is about the third time I have needed to call Big Ass Fans since working at Classic Mazda in Denton Texas. Your service dept. as well as everyone that works there has been amazing!
    It’s very hard these days to get good service anywhere, you are always quick and efficient. Thank You very much!! Thank you Garret.

    • Big Ass Fans Reply

      That’s great. We’re glad we were able to help. Thanks for sharing your feedback!