Have a problem? Don’t worry. We’ll cover your ass.
Our warranties are simply unrivaled, ensuring it’s never a headache in the rare case that a Big Ass Fan® or Big Ass Light™ fixture needs servicing. Our industry-leading warranties, such as our 15-year non-prorated warranty for the Powerfoil®X3.0 or 7-year bumper-to-bumper warranty for Big Ass Light LED fixtures, guarantee each product we ship will live a long and happy life. What does having a non-prorated warranty mean? Simply put, for the entirety of the warranty you’ll receive full protection and will only incur labor cost if your Big Ass® needs servicing on-site after the first year of use.
Because Big Ass Solutions® manufactures its products and sells direct, there are no middlemen when something goes wrong. That makes life stress-free for you, as you find the right person on the first call. And Big Ass Solutions’ customer service is handled right at headquarters in Lexington, Kentucky, by a team that works alongside the engineers who develop the products. The company’s network of certified technicians is always on standby, ensuring a quick and effective response. You just can’t beat that.
Give us a call, kick up your feet and we’ll take care of the rest.