SenseME Resources

Need a hand or have a question (frequently asked or otherwise)? Our awesome Customer Service department would love to help. Just call 877-244-3267 and hit 2.

FAQ

SenseME+Devices

Does my remote still work with the SenseME fan?
Which iOS devices will support this app?
Which Android devices will support this app?
I don’t have a smartphone, but I still want Haiku with SenseME. What are my options?
I’m trying to download the app on my iPad, but I can’t find it!
If I get a new device, will I need to reconnect my fans to the SenseME app?
Can my fan be tied to a home or building automation system?

SenseME+Operation

Can I access my fan when I’m away from home?
Will fans in a group operate in Smart Mode?
Will my LED light work with Smart Mode?
Will Smart Mode work if the fan is in reverse?
What happens if I add a fan with an existing schedule to a group that already has a schedule?
Why won’t the fan turn on when I enter the room?
How do I schedule a fan or light to turn off?
Why don’t my Nest Learning Thermostat control options appear on the Fan/Group screen?
Why doesn’t my Nest Learning Thermostat respond instantly?

SenseME+WiFi

Do I need to configure my wireless network in a certain way to accommodate the fan?
How do I reset the Haiku’s Wi-Fi network to factory defaults?
Why can’t I enable Whoosh Mode?

SenseME+Devices

Does my remote still work with the SenseME fan?

Yes! Everything on the remote still works with the fan, but to get to the more advanced features, you need to download the app.

Which iOS devices will support this app?

The SenseME app is optimized for iOS devices running iOS 8.0 or newer.

Which Android devices will support this app?

The SenseME app is optimized for Android devices running operating system 4.0 (Ice Cream Sandwich) or newer.

I don’t have a smartphone, but I still want Haiku with SenseME. What are my options?

No worries. You can control your Haiku via the standard remote control that comes with each Haiku fan. If you purchase a smartphone or tablet down the road, the full functionality of SenseME will be ready and waiting.

I’m trying to download the app on my iPad, but I can’t find it!

The app was designed to work with the iPhone, but you can still download it for the iPad. If you’ve searched for “SenseME” and nothing comes up, tap the drop down box in the upper left corner and change the settings to “iPhone only.” The app should now show up.

If you’re still having issues, don’t hesitate to contact our tech support hotline at 1 (877) BIG FANS.

If I get a new device, will I need to reconnect my fans to the SenseME app?

If your fan is already set up, simply connect the new device to your home network and start up the app. All your important data, including as speed preferences and scheduled events, is stored within the fan.

Can my fan be tied to a home or building automation system?

You can only turn the fan on and off with a home automation system, but you can’t adjust speed or any other settings. When the fan is turned on this way, the fan speed will return to the setting it was on prior to being turned off. You can still control the fan with your mobile device or the remote while it’s incorporated with the home automation system.

SenseME+Operation

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Can I access my fan when I’m away from home?

Not at this time. Your mobile device must be on the same network as your fan to control it.

Will fans in a group operate in Smart Mode?

Smart Mode is disabled when a fan is added to a group.

Will my LED light work with Smart Mode?

Smart Mode doesn’t interact with the LED module. While the fan is in Smart Mode, the light can still be controlled manually and with other SenseME features like the motion sensor.

Will Smart Mode work if the fan is in reverse?

The fan will not operate in Smart Mode if it’s set to operate in reverse—but we recommend you don’t use reverse anyway! Check out our research about the reverse function and fans.

What happens if I add a fan with an existing schedule to a group that already has a schedule?

If there is a scheduling conflict between the fan and the group, you will be asked if you want the fan to match the group schedule. Select No if you want the fans to continue with their original schedules. If you choose no, the new fan won’t be added to the group.

Why won’t the fan turn on when I enter the room?

The fan must be on when you leave the room if you want it to turn on when you re-enter the room. If the fan was turned off when you left, it will remain off when you return.

When the Motion Sensor is enabled, the light will always turn on when you re-enter the room, even if it was turned off manually when you left.

How do I schedule a fan or light to turn off?

To schedule turning a fan or light off, ensure the Fan or Light bubble is checked on the Schedule screen, and then toggle off the Fan or Light toggle switch at the bottom of the screen to disable it. The event will turn the fan or light off at the scheduled time.

Why don’t my Nest Learning Thermostat control options appear on the Fan/Group screen?

Nest controls only appear if the thermostat is in “Cool Mode” or “Heat & Cool Mode.” If the thermostat is in “Heat Mode,” the controls are hidden.

Why doesn’t my Nest Learning Thermostat respond instantly?

It takes up to 60 seconds for the thermostat to receive and process a command from the SenseME app.

SenseME+WiFi

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Do I need to configure my wireless network in a certain way to accommodate the fan?

Probably not! Most routers will handle the fan just fine.

If you’re having trouble, your router needs to be set up to allow 802.11b (or Wireless B/G/N compatible) devices to connect the fans to your network. Also, some networks only allow for a certain number of devices, so make sure you adjust this limit in your router to accommodate the fan. If you have questions about your router’s capabilities, refer to your router’s user guide or contact your internet service provider.

How do I reset the Haiku’s Wi-Fi network to factory defaults?

If you need to reset your Haiku to broadcast its own Wi-Fi network again (this will disconnect it from any other Wi-Fi network it’s on), use the remote. Here’s how:

  1. Disconnect power to the fan, and then reconnect it—this might be as easy as flipping a wall switch on and off.
  2. Make sure the fan is powered on but not spinning.
  3. Within five minutes of reconnecting the power, point the remote at the fan and press the following buttons: Whoosh™, Whoosh, Clear, Timer, Power.

Haiku should beep once each time you press a button. The fan will reset itself—this might take a minute.

If the default network does not appear in your wireless networks on your mobile device, press the power button on the fan remote twice before attempting to reset it again.

Important note: You must reset the fan to the factory defaults within five minutes of reconnecting power to the fan. If the reset isn’t done within five minutes, you’ll need to disconnect and reconnect power to the fan again.

Why can’t I enable Whoosh Mode?

Make sure your fan is set to a speed higher than speed 1—Whoosh Mode only works if the fan is set to speed 2 or higher.