SenseME Resources

FAQ

Before you Buy
Why SenseME?
Can Haiku with SenseME help reduce my cooling costs?
Can I upgrade my existing Haiku fan with SenseME technology?

How the Fan ‘Thinks’
What is Smart Mode and how does it work?
Does SenseME know the difference between me and another person?
Does SenseME recognize changes made by the remote control?
Can my fan “re-learn” if my circumstances change?
Does the LED module learn as well?

Will SenseME Work with my Device?
What iOS devices will support this app?
When will the Android version be available?
I don’t have a smartphone, but I still want Haiku with SenseME technology. What are my options?
If I get a new device, will I need to reconnect my fans to the SenseME app?

How do I use the App to Control my Fan?
Can more than one person have control of the fan via the app?
Will the motion sensor turn the fan on or off instantly?
When should I use a schedule?
How does the schedule function differ from the alarm?
How can I snooze or disable the alarm?
How does Gradual Awake Mode differ from the alarm?
When should I group fans?
Can I reverse my Haiku ceiling fan?
Why isn’t the fan turning on when I walk by it?

Technical Questions
Can I just use the motion sensor without the fan automatically changing speeds?
What happens if I have fans in multiple houses?
How sensitive is the motion sensor?
If I make manual changes and use the manual mode, alarm, schedule and smart mode simultaneously, which setting wins out?
What happens to the fan’s internal clock if I disconnect AC power?

Fan Applications
Can my Haiku be used outdoors?
Can my fan be tied to a home or building automation system?

Networking
How do I add fans to my home Wi-Fi network?
Will my fan still work if my Wi-Fi disconnects?
How do I reset Haiku’s Wi-Fi network to factory defaults?
Am I required to have a home Wi-Fi network to use these fans?
What is the range of the fan’s Wi-Fi signal?
Can I access my fan when I’m away from home?
How can I secure my fan so nobody else can access it?
What is my Wi-Fi password?
What do I do if I forget my Wi-Fi password?
I don’t have access to my Haiku with SenseME user guide. Where can I find one online?

Before you Buy

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Why SenseME?

Have you ever woken up sweating in the middle of the night? Sure, your thermostat is set at 72°F, but thermostats only detect the temperature right in front of them. So while your hallway is perfectly comfortable, you could be sweltering in a bedroom that’s 5°F warmer.

Thermostats control the heating and cooling systems for the entire house. But every room is a unique Micro Environment (ME), with dozens of factors affecting how hot or cold it feels at any given time. Enter the ceiling fan, a technology developed more than a century ago to provide comfort room-by-room. Fans create a cooling effect by moving air across the skin.

Big Ass Fans® reinvented the ceiling fan to make it smarter. SenseME™ technology knows when you enter or leave a room and turns Haiku® on and off automatically. The “ME” in SenseME is a nod to the Micro Environments it monitors for temperature and humidity changes, adjusting Haiku’s speed to optimize comfort. Smart Mode learns your preferences, tailoring future speed adjustments to what you find comfortable.

Additionally, Haiku with SenseME technology is the first fan controlled by a smartphone app. Use the app to set schedules for both the fan and LED light, or select from unique control modes including Gradual Awake, which gently increases the fan’s speed and turns up the light for a more pleasant wake-up.

Can Haiku with SenseME help reduce my cooling costs?

Absolutely. In Smart Mode, SenseME automatically increases Haiku’s speed when the room gets warmer, allowing you to raise your thermostat setpoint without sacrificing comfort. You will save approximately 5% on air conditioning costs for each degree you raise your setpoint.
*Source: Hoyt, T., K.H. Lee, H. Zhang, E. Arens, and T. Webster, 2009, “Energy savings from extended air temperature setpoints and reductions in room air mixing.” International Conference on Environmental Ergonomics 2009.

Can I upgrade my existing Haiku fan with SenseME technology?

Previous generation models are not compatible with SenseME technology. But as SenseME technology evolves, you’ll have access to the latest features and benefits. Just download an updated version of the app and then update your fan.

How the Fan Thinks

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What is Smart Mode and how does it work?

Smart Mode monitors temperature and humidity, adjusting Haiku’s speed when conditions change. As the afternoon sun heats up your living room, SenseME speeds up Haiku. Meanwhile, the Haiku in your daughter’s stuffy upstairs bedroom is running even faster to keep her comfortable as she plays.

When Smart Mode is engaged, SenseME remembers your manual speed adjustments to better know how to adjust fan speed the next time you’re in the space.

Does SenseME know the difference between me and another person?

SenseME does not differentiate between individuals. If occupants of the same space have drastically different preferences, the fan will learn less effectively than in a single-user setting or in spaces in which occupants have similar comfort thresholds.

Does SenseME recognize changes made by the remote control?

Yes, provided smart mode is engaged.

Can my fan “re-learn” if my circumstances change?

You have the option to reset your fan’s memory at any time and return it to the baseline so SenseME can start learning all over again.

Does the LED module learn as well?

The LED module is not part of Smart Mode, but it can be scheduled to turn on and off at specific times or used as part of an alarm. You can also use the motion sensor to activate the light upon entering a room.

Will SenseME work with my Device?

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What iOS devices will support this app?

Supporting devices are iPod Touch (5th generation), iPhone 4, iPhone 4s, iPhone 5, iPhone 5C, iPhone 5S or iPad (in iPhone compatibility mode). Your device must have iOS version 7.1.1 or newer installed.

When will the Android version be available?

Big Ass Fans expects to introduce an Android-based application in late 2014.

I don’t have a smartphone, but I still want Haiku with SenseME technology. What are my options?

No worries. You can control your Haiku via the standard remote control, included with each Haiku fan. If you purchase a smartphone or tablet down the road, the full functionality of SenseME will be ready and waiting.

If I get a new device, will I need to reconnect my fans to the SenseME app?

If you purchase a new iPhone, iPod Touch or iPad, your information will automatically transfer based on your Apple ID. All of your important data, such as speed preferences and schedule settings, is stored within the fan.

How do I use the App to Control my Fan?

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Can more than one person have control of the fan via the app?

Yes, but the device responds to the most recent command it receives.

Will the motion sensor turn the fan on or off instantly?

The fan turns on instantly when motion is detected, but it remains in operation for at least 10 minutes after motion stops.

You get to choose how long your fan continues to operate after you leave the room with the “Turn Off After” function. Say, for example, you choose 15 minutes. If the fan detects any motion during the 15-minute countdown, it will reset the 15-minute timer. When the timer reaches zero, the fan and light will turn off. Once motion is detected again, the fan and light immediately turn back on and the timer resets for 15 minutes.

When should I use a schedule?

Fans make people feel cooler but don’t lower a room’s actual temperature. So to save energy, it’s ideal to schedule Haiku to turn off while you are away. (However, you may choose to run Haiku constantly at a low speed during the winter to better circulate heated air.)

The fan schedule is especially useful in businesses or schools where occupancy or operational schedules rarely change. But homeowners also can benefit from using the schedule feature for certain regular routines. For example, if you go for a jog at the same time each morning, you can set Haiku to run on a high speed upon your return. You can also schedule Haiku’s LED module to turn on and off at set times.

How does the schedule function differ from the alarm?

The alarm has a few features that the schedule does not. The alarm features three separate components: fan speed, light and sound. You can choose any combination of the three for your alarm experience and customize each to increase for the duration of the alarm. Just like your smartphone alarm, you can disable the alarm or hit snooze at any time for a 10-minute pause.

How can I snooze or disable the alarm?

When the alarm sounds, push the power button to turn it off. Activate a 10-minute snooze through the app or by pointing the remote toward the fan and pushing any button other than the power button.

How does Gradual Awake Mode differ from the alarm?

Gradual Awake Mode gently increases your fan’s speed and light settings for a more pleasant wake-up. You get to decide how long Gradual Awake Mode lasts.

When should I group fans?

Grouping fans is most effective when multiple units are installed in close proximity – for example, in a large living room or patio. Grouping ensures all fans in a group will use the same settings. The grouping feature should not be used for fans installed in separate rooms or when fans are spaced over long distances.

Can I reverse my Haiku ceiling fan?

When the time comes to turn on the heater each fall, many people run their ceiling fans in reverse to move warm air from the ceiling to occupant level without creating a draft. You can run Haiku in reverse, but it is much more effective – and efficient – to run it forward on speeds 1 or 2. Haiku’s efficient motor and sleek airfoils gently circulate heated air throughout the space without causing a draft.

Why isn’t the fan turning on when I walk by it?

Check your app settings to ensure the motion sensor feature is enabled.

Technical Questions

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Can I just use the motion sensor without the fan automatically changing speeds?

Yes. The motion sensor and Smart Mode are two separate features. The motion sensor is designed to detect movement and turn the fan or light on to the last known setting. Smart Mode is designed to automatically adjust fan speed based on the room’s temperature. The two features can be used separately or together.

What happens if I have fans in multiple houses?

You can use the same app to control fans as you move from house to house, but you cannot control fans remotely. In other words, if you are at your primary residence, you cannot control the fans at your vacation home. You will see all of your fans in the same app, but your device must be on the same network as a fan to operate it.

How sensitive is the motion sensor?

Haiku’s field of vision increases the higher you mount it. When Haiku is installed from an 8-ft ceiling, for example, the motion sensor detects movement within a 16-ft radius.

The motion sensor detects heat, so throwing an object across the room won’t trip the fan. Subtle movements, such as tapping your foot, are unlikely to trigger the motion sensor.

You can use the app to adjust the motion sensor’s “time out” interval so the fan won’t turn off automatically when no motion is detected. You can also schedule the motion sensor to be on or off during certain hours. If you’re a sound sleeper and want the fan running all night, disable motion sensing during bedtime hours.

If I make manual changes and use the manual mode, alarm, schedule and Smart Mode simultaneously, which setting wins out?

The last command always wins. So if you are in the middle of a scheduled event but manually tell the fan to change settings using the app or remote, it will change. Still have Smart Mode turned on? If the temperature changes, the fan speed will automatically adjust. Any command – whether it’s from your fingertips, Smart Mode or a schedule – will change your settings.

What happens to the fan’s internal clock if I disconnect AC power?

The fan’s clock will remember the time for up to four days. After that, you’ll need to sync your fan to your smartphone’s clock once power is restored.

Fan Applications

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Can my Haiku be used outdoors?

Yes, the matrix composite Haiku fan can be used in covered outdoor locations.

Can my fan be tied to a home or building automation system?

We are currently developing a robust home automation integration capability. Today you can turn the fan on and off using many home automation systems along with support from your third-party home automation provider.

Networking

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Can my Haiku be used outdoors?

Yes, the matrix composite Haiku fan can be used in covered outdoor locations.

How do I add fans to my home Wi-Fi network?

Out of the box, Haiku operates as a Wi-Fi hotspot. You must leave the app, open your smartphone settings and select the Wi-Fi network dedicated to the fan. Return to the app, and it will find your fan.

If you choose to move the fan from its own Wi-Fi network to your home or business network, you must know the password for that particular Wi-Fi network. When performing the initial setup, tell your fan to scan Wi-Fi networks and select one from the list displayed in the app. Once you have selected the network, enter the password to connect your fan. You can return to this process at any time under the “More” menu. For additional assistance, we’ve included a video in the app that walks you through connecting your Haiku to your home Wi-Fi network.

Will my fan still work if my Wi-Fi disconnects?

Yes. Your handheld remote still provides control over speed, light and certain modes. However, the app cannot control Haiku until you connect your smartphone to the fan’s network or connect Haiku to your home’s network.

How do I reset Haiku’s Wi-Fi network to factory defaults?

If you need to reset your Haiku to broadcast its own Wi-Fi network, use the remote. Resetting the fan will disconnect it from the previous Wi-Fi network. To reset Haiku, make sure it is powered on but not spinning. Point the remote at the fan and press the following buttons: Whoosh™, Whoosh, Clear, Timer, Power. Haiku should beep once each time you press a button. Between each attempt to reset the fan, press the power button twice.

Am I required to have a home Wi-Fi network to use these fans?

No. In fact, you can use the network provided by the fan to connect via your smartphone. However, with this approach, you will be required to switch between fan networks to control more than one unit.

What is the range of the fan’s Wi-Fi signal?

Haiku’s Wi-Fi signal covers an approximately 30-ft radius from the fan, which is comparable to your home’s Wi-Fi network. A number of factors, such as obstructions, can affect range.

Can I access my fan when I’m away from home?

Not at this time. Your smartphone or other device must be on the same network as your fan to control it.

How can I secure my fan so nobody else can access it?

Your fan is as secure as your home’s Wi-Fi network, once you change your default password.

What is my Wi-Fi password?

Every Haiku fan uses the same default Wi-Fi password: B1gA55Fans. It is important to change the default password promptly.

If you are using your home Wi-Fi network to connect your Haiku fan to the SenseME app, you must use your home Wi-Fi network’s password.

What do I do if I forget my Wi-Fi password?

If you forget your Haiku Wi-Fi hotspot’s password, the best solution is to reset your fan to factory defaults, following the instructions above. Then, follow the prompts to set your fan up again and choose a new password.

If you forget your home Wi-Fi password, please contact your Internet service provider for assistance.

I don’t have access to my Haiku with SenseME user guide. Where can I find one online?

Click here for the online version.