SenseME FAQ

Why (Sense)ME?
Can Haiku with SenseME help reduce my cooling costs?
How do I add fans to my home Wi-Fi network?
Which versions of iOS support the app?
What iOS devices will support this app?
When will the Android version be available?
Am I required to have a home Wi-Fi network to use these fans?
Why should I group fans?
What if I don’t have a smart phone and want Haiku with SenseME technology?
Can I upgrade my existing Haiku fan with SenseME technology?
What is the range of the fan’s Wi-Fi signal?
Why isn’t the fan turning on when I walk by it?
How sensitive is the motion sensor? What will cause it to trip?
What is smart mode and when should I use it?
Does SenseME mode know the difference between me and another person?
Does SenseME recognize changes made by the remote control?
Can my fan “re-learn” if my circumstances change?
Does the LED module learn as well?
Can I just use the motion sensor without the fan deciding what speed to go?
Will the motion sensor turn the fan on or off instantly?
When should I use a schedule?
What’s different about the alarm and schedule functions?
How can I snooze or disable the alarm?
If I make manual changes and use the manual mode, alarm, schedule and smart mode simultaneously, which setting wins out?
Can more than one person have control of the fan via the app?
Is the fan’s internal clock synced with my smart phone?
What happens to the fan’s internal clock if I disconnect AC power?
Can I reverse my Haiku ceiling fan?
Can my Haiku be used outdoors?
Can my fan be tied to a home or building automation system?
Can I access my fan remotely?
What happens if I have fans in multiple houses?
Will my fan still work if my Wi-Fi disconnects?
How can I secure my fan so nobody else can access it?
If I get a new phone, will I need to reconnect my fans?

Why SenseME?

Have you ever woken up uncomfortable in the middle of the night? Sure, your thermostat is set at 72 degrees, but thermostats only know the temperature in front of them. So while your hallway is a cozy temperature, you might experience a 5-degree difference in the bedroom.

Each room of the house has its own “thermal footprint,” with any number of factors affecting how hot or cold it feels in the space. You may have a living room that’s cooked by the afternoon sun or a room above the garage that’s chilly in the winter and blistering in the summer. Each space is a unique Micro Environment (ME), yet thermostats control heating and cooling equipment for the entire house.

Enter the ceiling fan, a technology created specifically for local comfort. Depending on air speed, fans can provide up to a 10 F cooling effect by moving air across the skin. (Higher air velocity = greater cooling sensation.) Until now, fans only operated at preset speeds, so when those overnight temperatures drop in the bedroom, you’re awake and getting out of bed to slow down the fan’s speed.

SenseME monitors a room’s occupancy and local temperature conditions, adjusting Haiku’s speed when conditions change so the space is always pleasant. If you make changes to the speed, SenseME remembers and makes more personalized speed adjustments in the future; after all, comfort is personal. Haiku with SenseME turns any room into a comfortable, energy-efficient Micro Environment.

Can Haiku with SenseME help reduce my cooling costs?

In Smart Mode, SenseME automatically increases Haiku’s speed when the room gets warmer, allowing you to raise your thermostat’s cooling setpoint without sacrificing comfort. You will save approximately 5% for each degree you raise the setpoint*.

*Hoyt, T., H.L. Kwang, H. Zhang, E. Arens, T. Webster, 2009, “Energy savings from extended air temperature setpoints and reductions in room air mixing.” International Conference on Environmental Ergonomics 2009

How do I add fans to my home Wi-Fi network?

Out of the box, the Haiku fan will be operating as a Wi-Fi hotspot. You must leave the app, open your iPhone settings and select the Wi-Fi network dedicated to the fan. Return to the app, and it will find your fan.

If you choose to move the fan from its own Wi-Fi network to your home or business network, you will need to know the password to that particular Wi-Fi network. Tell your fan to scan Wi-Fi networks and select one from the list displayed in the app. Once you have selected the network, enter the password to connect your fan.

Which versions of iOS support the app?

Any iPhone or iPod running iOS 7 (or newer software).

What iOS devices will support this app?

5th Gen iPod Touch, iPhone 4, iPhone 4s, iPhone 5, iPhone 5C, iPhone 5S.  The app will run on an iPad (in iPhone compatibility mode).

When will the Android version be available?

Big Ass Solutions expects to introduce an Android-based application within the next 6-12 months.

Am I required to have a home Wi-Fi network to use these fans?

Nope. In fact, you can still have much of the functionality of the Gen 2 Haiku by using the LAN provided by the fan’s Wi-Fi radio to connect via your smart phone. However, with this approach you will be required to switch between fan networks to control more than one unit.

Why should I group fans?

Grouping fans is most effective when multiple units are installed in close proximity (i.e., a large living room or patio). Grouping ensures all fans in a group will run using the same settings. The grouping feature should not be used for fans installed in separate rooms or when fans are spaced over long distances.

What if I don’t have a smart phone and want Haiku with SenseME technology?

If you’re clinging to that flip phone, you’ll still be able to control the fan via remote control. And when you do decide to upgrade phones, the full functionality will be inside the fan waiting for your command.

Can I upgrade my existing Haiku fan with SenseME technology?

Previous generation models are not compatible with SenseME technology.

What is the range of the fan’s Wi-Fi signal?

Approximately a 30-ft radius from the fan (comparable to your home’s Wi-Fi network), though range can be affected by a number of factors such as obstructions.

Why isn’t the fan turning on when I walk by it?

Check your app settings to ensure the motion sensor feature is enabled.

How sensitive is the motion sensor? What will cause it to trip?

Assuming the fan is installed from an 8-ft ceiling, the motion sensor will have a field of vision encompassing an approximately 16’ radius. This field of vision increases as mounting height does.
The motion sensor detects heat, so throwing a shoe across the room won’t trip the fan. Subtle movements (i.e., tapping of a foot) are unlikely to trigger the motion sensor. Using the app, you can adjust the “time out” interval of the motion sensor to avoid having the fan turn off automatically due to a lack of movement.

Alternatively, you may wish to schedule the motion sensor to be on or off during certain hours. If you’re a still sleeper and want the fan running all night, disable motion sensing during bedtime hours.

What is smart mode and when should I use it?

SenseME monitors the room temperature and adjusts the fan’s speed to make sure the space is always pleasant. For instance, if the morning sun heats up the space, the fan’s speed will increase automatically. When Smart Mode is engaged, SenseME will remember your manual speed adjustments and better know how to adjust fan speed next time you’re in the space.

Does SenseME mode know the difference between me and another person?

SenseME does not differentiate between individuals; if occupants of the same space have drastically different preferences the fan will learn less effectively than in a single-user setting or spaces in which occupants have similar comfort thresholds.

Does SenseME recognize changes made by the remote control?

Yes, provided smart mode is engaged.

Can my fan “re-learn” if my circumstances change?

You will have the option to “reset” your fan’s memory at any time and return it to the baseline. SenseME can start learning all over again!

Does the LED module learn as well?

The LED module is not part of Smart Mode, but it can be scheduled for on/off at specific times or used as part of an alarm. You can also use the motion sensor to activate the light to its previous setting upon entering a room.

Can I just use the motion sensor without the fan deciding what speed to go?

Yes; when Smart Mode is disabled, you still have an “auto-on” option for both the fan and light, returning your unit to its previous setting upon occupancy detection.

Will the motion sensor turn the fan on or off instantly?

You may not want the motion sensor turning off your fan or light every time nature calls, so you can set the time interval for which you consider the room unoccupied. As soon as the fan sees you, it will resume its previous mode of operation.

When should I use a schedule?

It’s important to first note that fans do not lower air temperature, so running the fans when the space is unoccupied is not necessary. Of course, you may choose to run the fan constantly at a low speed during heating season to mix the air and “destratify” tall ceilinged spaces.

The fan schedule is most useful in regimented spaces such as businesses or learning institutions where occupancy/operational schedules rarely change. It can also be used if you have a fairly regular routine which would be enhanced by a predefined fan speed, such as returning from a run at a specific time each morning to a high speed setting.
The schedule feature does include the fan’s LED module, so you may wish to schedule your light(s) to turn on and off automatically at set times.

What’s different about the alarm and schedule functions?

The alarm has a few features specific to sleep that the schedule does not. The alarm features three separate components: fan (air speed), light and sound. Select any combination of the three for your alarm experience, and customize the increase of light or air velocity for the duration of the alarm. Just like your smart phone alarm, you can disable or snooze the alarm at any time.

If you want a calm start to your day, try Gradual Awake Mode.  It will gently increase your fan’s speed and light settings for a more pleasant wake-up.

How can I snooze or disable the alarm?

Once the alarm sounds, snooze can be activated through the app. Hitting snooze will pause the alarm for 10 minutes.

To turn the alarm off, you can do so through the app or by hitting any button on the IR remote (while pointed at the fan with the alarm sounding).

If I make manual changes and use the manual mode, alarm, schedule and smart mode simultaneously, which setting wins out?

The last command always wins. So if you are in the middle of a scheduled event, but tell the fan manually to change settings (via the app or IR remote), it will change. Still have Smart Mode turned on? If the temperature changes, the fan speed will automatically adjust. Any command – whether it’s from your fingertips, smart mode or a schedule – will change your settings.

Can more than one person have control of the fan via the app?

Yes. Just like dueling TV remotes in your living room, the device responds to whichever command it receives last.

Is the fan’s internal clock synced with my smart phone?

The fan is not automatically connected to your smart phone’s clock. You can view the fan time in the section of the app. Your fan can be synced to the smart phone clock if a discrepancy exists, or when an event such as daylight savings time occurs.

What happens to the fan’s internal clock if I disconnect AC power?

The fan’s clock will remember the time for up to 4 days; after that, you’ll need to sync your fan to your phone’s clock once power is restored.

Can I reverse my Haiku ceiling fan?

During heating months, ceiling fans are often run at high speeds in reverse to move warm air off the ceiling without creating a draft. While you can run your Haiku ceiling fan in reverse, the most effective – and efficient – means of achieving “heat destratification” is to run the fan at speed 1 or 2. The efficient motor and precisely designed airfoils will gently circulate warm air throughout the space, without causing a draft.

Can my Haiku be used outdoors?

Yes, the composite Haiku fan can be used in covered outdoor locations.

Can my fan be tied to a home or building automation system?

Yes, with proper support from your third party home automation provider.

Can I access my fan remotely?

Not at this time. You must be on the same network as your fan.

What happens if I have fans in multiple houses?

You can use one app to control fans in different locations. The app will allow you to control fans currently on same network as phone; other fans will be displayed but cannot be remotely controlled.

Will my fan still work if my Wi-Fi disconnects?

Yes – your handheld remote will still provide full control over the fan. However, app functionality is unavailable until you connect phone to the fan’s network or connect fan to your home’s network.

How can I secure my fan so nobody else can access it?

Your fan is as secure as your home’s Wi-Fi network (so please change your password from “password”).

If I get a new phone, will I need to reconnect my fans?

If you’re using another iOS device, your phone should automatically populate app information using your Apple ID. All of your important data, such as speed preferences and schedule settings, is stored within the fan.