HAIKU OVERSTOCK SALE: 30% OFF SELECT MODELS OF HAIKU WHILE OVERSTOCK LASTS.* START SHOPPING!

Amazon Alexa: Alexa recognizes my voice command, but asks me to clarify which Haiku product I want to control.

This typically means there are two entries for one Haiku device in Alexa’s database, or that two separate fans, lights, or rooms have the same name in the Haiku app. For example, you may have named two rooms “Bedroom” in the Haiku app.

To verify or change a room/device name:

iOS

  1. Open the Haiku app and verify the correct devices are being displayed with unique room/device names.
  2. Rename any device or room by tapping  and selecting Rooms & Devices.
  3. To rename a room, tap the  next to the room name, then tap the room name itself to edit.
  4. To rename a device, tap the device name, then tap it again on the following screen to edit.

Android

  1. Open the Haiku app and verify the correct devices are being displayed with unique room/device names.
  2. Rename any device or room by tapping and selecting Settings.
  3. Select Rooms or Devices (depending on which you’d like to rename).
  4. Tap the room or device to be renamed.
  5. Tap the name to change it.

 

To disconnect a Haiku fan or light from your Haiku account:

iOS

  1. From the Home screen, tap , then select Smart Home Integration.
  2. Under the My Haiku Devices header, tap the device you wish to disconnect from your account.
  3. Tap Remove.

Android

  1. From the Home screen, tap , then select Smart Home Integration.
  2. Under the My Haiku Devices header, tap the device you wish to disconnect from your account.
  3. Tap the button in the top right corner and select Remove.

Once the appropriate changes are made in the Haiku app, go the Settings menu in the Alexa app, tap Smart Home, and then tap Discover Devices.

Note: you can also control groups of Haiku products using Alexa groups in the Alexa app. See the Amazon Alexa app for more details.

This applies to these products: Haiku Haiku I Series Haiku L Haiku Light

Was This Helpful?

Yes
No

Still need help?

Call Email