I don’t see my fan in the Haiku app.

  • Check your mobile device’s Wi-Fi setting to make sure it’s connected to the same Wi-Fi network as your fan. If not, you won’t see your fan in the app.
  • If you have not connected your fan to the app, check the Wi-Fi settings on your mobile device to see if the fan’s default network is broadcasting. If you see this network, set up the Haiku app and add your your fan.
    • iOS devices: the Haiku network will take the format Haiku_L_AA:BB:CC
    • Android devices: the Haiku network will take the format Haiku Fan (AA:BB:CC)
  • If you already connected your fan to the app, it may have temporarily lost its network connection. Try each of the following, one at a time:
    • Soft reset: On the remote, hold the power button for 5 seconds. When the blue LED ring lights up, release the power button.
    • Power cycle: Turn off power to the fan for one minute using a light switch or circuit breaker, and then restore power.
    • Network reset: See How to reset my fan’s network settings.
This applies to these products: Haiku Haiku I Series Haiku L

Was This Helpful?

Yes
No

Still need help?

Call Email